TERMS AND CONDITIONS OF THE PROMOTION "Your journey begins with great shopping"
§ 1. General provisions
The organizer of the promotion called "Your journey begins with great shopping", hereinafter referred to as the "Promotion", is Grupa Eshop spółka z ograniczoną odpowiedzialnością with its registered office at ul. Nyska 62A/22, 50-505 Wrocław, NIP (Tax ID): 8943111906, hereinafter referred to as the "Organizer".
The Promotion is conducted in the Organizer's online store DentalEshop.pl, hereinafter referred to as the "Store".
These Terms and Conditions set out the rules for participating in the Promotion, the conditions for using the Promotion, and the rights and obligations of the Organizer and Promotion participants.
The Promotion is not a lottery, a game of chance, or a competition.
Participation in the Promotion is voluntary.
§ 2. Duration of the Promotion
The Promotion lasts from July 1, 2026, to August 31, 2026, or until the stock of suitcases intended for the Promotion is exhausted earlier.
In the event of exhaustion of the suitcase stock, the Promotion may be terminated before August 31, 2026.
The Organizer will inform about the early termination of the Promotion due to stock exhaustion on the Store's website.
The possibility of using the Promotion is determined by the moment of correctly placing an order, subject to the availability of promotional suitcases.
§ 3. Participants of the Promotion
A participant in the Promotion may be any Customer who makes a purchase in the Store during its validity period and meets the conditions set out in these Terms and Conditions.
Each Customer may use the Promotion only once during the entire period of its duration, regardless of the number of orders placed and the value of subsequent purchases.
In the case of Customers running a business, one Customer is considered to be an entity using the same NIP (Tax ID) number.
In the case of Customers not running a business, one Customer is considered to be the same person making a purchase on their own behalf, in particular using the same personal data, e-mail address, telephone number, Customer account, or delivery address.
As part of the Promotion, one Customer may receive a maximum of one promotional suitcase, even if the value of their order repeatedly exceeds the purchase thresholds specified in the Terms and Conditions.
§ 4. Rules of the Promotion
The condition for using the Promotion is making a one-time purchase of products offered in the Store during its validity period with a value of at least:
- a) 2,500.00 PLN gross – the Customer obtains the opportunity to purchase one Wittchen cabin suitcase for the price of 0.01 PLN gross;
- b) 3,500.00 PLN gross – the Customer obtains the opportunity to purchase one selected Wittchen suitcase: a cabin suitcase or a large suitcase, for the price of 0.01 PLN gross.
A Customer whose order reaches a value of at least 3,500.00 PLN gross may choose only one suitcase: cabin or large. The Customer does not receive two suitcases.
The order value entitling to use the Promotion is calculated after taking into account all discounts, promotional codes, price reductions, and other price benefits applied to a given order.
The order value entitling to use the Promotion does not include:
- a) delivery or shipping costs;
- b) costs of the selected payment method;
- c) the value of the promotional suitcase;
- d) the value of canceled or returned products;
- e) the value of gift cards or vouchers, if available in the Store.
The values of several separate orders, invoices, receipts, or other sales documents do not add up.
The promotional suitcase will be placed on the sales document as a separate item at the price of 0.01 PLN gross.
The Customer should declare their willingness to use the Promotion and choose the appropriate type of suitcase when placing the order, in accordance with the solutions available in the Store.
Failure to choose a suitcase or declare the willingness to use the Promotion before completing the order fulfillment may result in the inability to add the suitcase to the fulfilled order later.
The Promotion does not combine with other promotions concerning suitcases, unless the terms of another promotion expressly state otherwise.
The promotional suitcase cannot be exchanged for a cash equivalent, discount, voucher, or any other product.
§ 5. Availability of suitcases
The number of suitcases intended for the Promotion is limited.
The Promotion is valid while stocks of individual types of suitcases last.
Suitcases are available in different colors. The Customer may indicate a preferred color, however, the Organizer does not guarantee its availability.
If the selected suitcase color is unavailable, the Organizer reserves the right to send a suitcase in another randomly selected color.
If the selected type of suitcase is unavailable, the Organizer may offer the Customer another available type of suitcase. Changing the type of suitcase requires the Customer's consent.
The promotional suitcase is not subject to exchange solely because of its color, unless the Organizer voluntarily agrees to such an exchange.
Photos of suitcases placed in promotional materials are for illustrative purposes. The actual color, shade, pattern, or finishing elements of the suitcase may differ from those shown in the advertising materials.
Exhaustion of suitcase stocks is not a basis for demanding payment of their cash equivalent, nor for granting another product or an additional discount.
§ 6. Payment and order fulfillment
The condition for receiving the promotional suitcase is successful payment for the order, unless the Customer has chosen a payment method involving cash on delivery or deferred payment terms accepted by the Organizer.
The promotional suitcase will be sent together with the order or in a separate package, depending on its availability and the Organizer's logistical capabilities.
In the event of canceling the order before its fulfillment, the Customer loses the right to purchase the promotional suitcase for the price of 0.01 PLN.
The Organizer has the right to verify whether the Customer has previously used the Promotion.
If it is found that the Customer is trying to use the Promotion more than once, the Organizer has the right to refuse to grant another promotional suitcase or cancel its sale.
§ 7. Withdrawal from the contract and return of products
The Promotion does not limit the rights of the Customer under applicable law, in particular consumer rights related to withdrawal from a distance contract and submitting complaints.
The purchase of a suitcase for 0.01 PLN is directly related to the purchase of products of a value entitling to use the Promotion.
If, as a result of withdrawing from the contract, returning some products, canceling part of the order, or correcting the sales document, the value of the products kept by the Customer falls below the threshold entitling to receive a specific type of suitcase, the Customer loses the right to use the Promotion on the current terms.
If the value of the products kept by the Customer falls below 2,500.00 PLN gross, the Customer should also return the promotional suitcase to the Organizer.
If, after the return, the value of the kept products is still at least 2,500.00 PLN gross, but is lower than 3,500.00 PLN gross, the Customer retains the right only to the cabin suitcase.
If in the situation referred to in sec. 5 the Customer received a large suitcase, they should contact the Organizer to agree on the method of settling the Promotion.
The returned suitcase should be sent back taking into account the rules of consumer liability for a decrease in the value of the item resulting from applicable legal provisions.
The return of the promotional suitcase is not required if the return of some products does not cause the order value to drop below the threshold entitling to receive a given type of suitcase.
§ 8. Complaints
Complaints regarding the course of the Promotion may be submitted:
- a) electronically to the following address: biuro@dentaleshop.pl;
- b) in writing to the following address: Grupa Eshop sp. z o.o., ul. Nyska 62A/22, 50-505 Wrocław.
The complaint should contain:
- a) the name and surname or the name of the Customer;
- b) order or sales document number;
- c) Customer's contact details;
- d) a description of the raised reservations;
- e) the expected method of resolving the matter.
Complaints will be considered without undue delay, no later than within 14 days from the date of their receipt.
The Customer will be informed about the method of considering the complaint using the contact details indicated in the complaint.
The rules set out in this paragraph do not limit the Customer's right to pursue claims under applicable law.
Complaints regarding defects or non-compliance of the promotional suitcase with the contract are considered in accordance with generally applicable laws and the Store's regulations.
§ 9. Personal data
The administrator of personal data of Promotion participants is Grupa Eshop spółka z ograniczoną odpowiedzialnością with its registered office at ul. Nyska 62A/22, 50-505 Wrocław, NIP (Tax ID): 8943111906.
Contact with the personal data administrator is possible via the e-mail address: biuro@dentaleshop.pl.
Personal data will be processed for the purpose of conducting the Promotion, fulfilling orders, considering complaints, and fulfilling obligations arising from legal provisions.
Detailed information regarding the processing of personal data can be found in the privacy policy available on the Store's website.
§ 10. Final provisions
The Terms and Conditions are available free of charge on the Store's website in a way that allows them to be saved and reproduced.
Joining the Promotion means reading and accepting the rules set out in these Terms and Conditions.
In matters not covered by the Terms and Conditions, the provisions of Polish law apply, in particular the provisions of the Civil Code and the Consumer Rights Act.
The Organizer may amend the Terms and Conditions for important reasons, in particular in the event of:
- a) a change in applicable law;
- b) the need to remove obvious errors or mistakes;
- c) a change in the method of conducting the Promotion that does not violate the acquired rights of its participants;
- d) the need to prevent abuse.
Amendments to the Terms and Conditions cannot violate the rights acquired by Customers before the date of their entry into force.
The Terms and Conditions enter into force on July 1, 2026.
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